Everything you need to know. Before you commit.

For a standard showcase website, count 7 business days from briefing validation. For more complex projects (e-commerce, business tools, multi-page sites), the deadline is set in the quote. The announced deadline is guaranteed in the contract.

First conversation (phone or video call, 30-45 min) to understand your business, goals and constraints. A written brief summarizes the validated points, then we move to design. No technical jargon required on your side.

2 rounds of revisions are included in every project to adjust the creation (copy, design, features). Beyond that, major changes may generate an addendum — clearly announced before invoicing.

Everything is done 100% remotely — call, video, email, file exchange. Our studio is based abroad (company registered in the United States) and works with clients across France and beyond, with no geographical constraints. You have no travel to plan.

50% of the amount on signing the quote — this deposit concretely launches the project. 50% before going live or final delivery, once you have validated the work done. Secure payment via Stripe: credit card, bank transfer, SEPA Direct Debit, Apple Pay.

No, no long-term commitment for one-off services (website, identity, internal tool). For social media management and maintenance, it's monthly with no commitment, cancellable at any time with 30 days' notice.

Yes, 100%. The company is registered in the United States and complies with European PSD2 (payment) and GDPR (data) standards. Stripe handles compliant invoicing: you receive a proper invoice adapted to your status (individual, professional, international B2B).

Yes — and rather in your favor. Since the company is registered outside the EU, our invoices are issued without VAT: you have no VAT to advance (20% cash flow savings on each invoice compared to a French provider). On the accounting side, it's simple: the invoice is recorded as a standard intracommunity / non-EU service purchase — your accountant knows the procedure, it's exactly the same treatment as a Google, Stripe or Notion subscription. No additional formalities on your side.

Creative assets are yours from the start — code, design, visual identity rights, source files. For hosting and domain name, they are initially registered on our infrastructure to simplify operations (updates, backups, SSL, security) and save you from managing them. If needed (provider change, business sale, in-housing), the transfer of the domain to your own account and the handover of all access are unconditionally guaranteed at your simple request.

The upfront written brief and the 2 included revision rounds continuously align expectations. In case of major disagreement (rare in practice), we find a commercial solution (free addendum, partial or full refund) depending on the context.

Announced deadline met (otherwise -5% off the price), fixed quote guaranteed (no hidden costs), site tested on all browsers and screens before going live. 30 days of free follow-up after delivery to fix any bug.

Yes, 1 year of hosting and domain name are included in the Showcase site package at €900. For subsequent years, it's covered by the maintenance pack (from €60/month) or invoiced separately if you prefer to manage it yourself.

Yes, optional. The Maintenance Pack from €60/month includes hosting, daily backups, SSL certificate, security updates, and up to 2 minor tweaks per month.

For the first 30 days, follow-up is free. Beyond that, up to 2 minor tweaks are included in the maintenance pack (€60/month). For larger changes (new section, partial redesign), a quote is provided based on the scope.

Basic SEO optimizations included in all websites (meta tags, sitemap, URL structure, speed). For active SEO (full audit, content, backlinks, ranking tracking), it's a separate service. See Acquisition.

No major process difference. We start from the existing (URLs, content, identity), then offer a coherent redesign with your current image or a complete repositioning depending on your need. SEO is preserved (301 redirects from old URLs).

It's our core target. No technical knowledge required from you. We handle everything, you validate. The brief is conducted in plain language, without jargon. If you can use email, you can use your Norvio website.

No problem, we work from your existing assets. If you have your logo and brand guidelines (colors, typography), we integrate them. If you wish to evolve them in parallel, it's an option (to discuss in the quote).

Yes, on Shopify or WordPress/WooCommerce depending on your volume and needs. It's a distinct service from the standard showcase site (more complex, longer) — custom quote based on catalog, payments, and logistics.